FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our services, workflows, turnaround times, and case submissions. If you don’t see what you’re looking for, our team is always available to assist you.
Which materials do you use and why?
We will use any material you prefer. We can cast metal for PFM’s, press eMax, mill zirconia, and print a wide range of prosthetics and devices. Please call us if you would like more specific information about brands, colors, or workflows.
What are your prices?
Please call for our fee schedule. All our products include shipping, model and die, and special shading.
Should I scan or take an impression?
As far as we’re concerned, you can send us the work however you prefer. Scanning is the modern choice for taking impressions. Plus, with scanning, it is not necessary to ship any impressions or pour any models. We support all scanning systems currently being utilized.
How do I start working with ADC?
Give us a call. 518-798-5915
We’ll only take a couple minutes of your time to ensure you sending the scan and/or impression to the correct place and get your preferences for occlusion, contact, and materials.
Can I come see how my crown is made?
Yes, we welcome and encourage anyone to come see the lab. Just call or email to let us know when to expect you.
Phone: 518-321-4133
Does my doctor work with ADC?
We have many doctors that we work with daily. You doctor may or may not be one of them. We encourage you to chat with your doctor about the lab(s) they use. You can always request that your doctor send your work to a specific lab of your choice.
Can I have ADC make my crowns?
We would love to build your smile for you. If your doctor doesn’t already work directly with us, they can send impressions to our business address or send scans to adcpics@gmail.com. If you or your doctor has any questions, please call us at 518-798-5915.
Which intraoral scanning systems do you support?
We support all dental scanner systems and routinely accept scans from Trios, iTero, Dentsply, Straumann, and Medit. Our list of connected systems continues to grow.
Give us a call and let us know which scanner you use. We’ll help you get connected quickly so you can start sending scans with confidence.
Do you offer scanner placement programs?
Absolutely! All of our scanner placement programs include the iTero Lumina scanner. Get in touch, and we’ll help you find the program that best fits your practice.
What services do you offer?
We provide a full range of dental laboratory services including crowns & bridges, inlays & onlays, implant restorations, digital restorations, nightguards, and consulting support. Our focus is on precision, consistency, and reliable outcomes across all cases.
Do you work with both digital and traditional impressions?
Yes, we accept both digital scans and traditional impressions. We are compatible with major intraoral scanning systems and also support conventional workflows based on your preference.
Where is your lab located?
We are located at Queensbury, NY. Our lab operates with a focus on serving dental practices efficiently through streamlined workflows and reliable delivery systems. For shipping and case coordination details, please contact our team directly.
What's the difference between 3D printed and milled crowns?
Milling has been around longer than 3D printing. Milled zirconia is, currently, far superior to printed materials. Current 3D printing materials are slightly harder than PMMA which make great temporaries, night guards, retainers, and flippers. As materials continue to advance, 3D printed crowns will become more durable and color corrected.
Can you do traditional processes like fulll metal crowns and porcelain fused to metal?
Yes. Like many labs that have been around for a long time, we’ve kept or analog intact.
Which implant system(s) do you use or support?
We can support any implant system you chose to use. We have an inventory of parts for most implant systems currently in use and, if necessary, can order any parts needed for your case. We can also send scan bodies that match the implant system of your choice.
Why should I switch to full zirconia?
Zirconia is the current material of choice due to durability and color. With zirconia we can create teeth with a far superior look and feel.
What materials do you use?
We can make crowns using the material of your choice.
Zirconia – also known as zirconium oxide. This is the material of choice for modern dental prosthesis. Since zirconia crowns are monolithic, they are a single material and can be colored to accurately match your current teeth.
Metal – metal is a common material used when making crowns. Crowns can be cast in any metal but we stick to medically certified alloys which include base metals, and gold crowns.
Porcelain – porcelain is a ceramic used because of it’s mechanical and color qualities. Often fused on top of metal crowns, porcelain can be colored to accurately and beautifully match your current teeth. Porcelain can also be fused to zirconia.
Polymers – this is material used in 3D printing. Printing is being used more and more every day. We utilize all kinds of polymers for printing from the soft guards to hard temporaries and crowns.
How long does a crown last?
We warranty all our crowns for at least 2 years. The mouth is a corrosive and difficult environment. With limitless unknowns and variables, it is difficult to calculate how long any particular prosthesis will last. However, this is a great question for your doctor who can better evaluate each patient individually.
What is the difference between screwed and cemented implants?
Implants are mounted into the bone and provide a mounting site for a crown. While most implants only differ slightly by size and length, the crown being mounted to the implant can be either screwed into the implant or cemented on to an abutment that is screwed into the implant.
Screw Retained – these crowns are made with the implant hardware built into them. They are placed in the mouth and anchored to the implant via a screw. The dentist will fill in the screw access hold when complete. This type of restoration is easily removed, by the doctor, if needed.
Cemented – these restorations are slightly more esthetic and life-like. When implants are not in exact alignment this is the procedure of choice.
Do u provide full arch restoration, including All-on-X?
Yes! We offer full-zirconia restorations and zirconia restorations supported by a titanium bar.
If this is your first full-arch case with us, give us a call before you begin. We’ll guide you through the scanning process, provide any required parts, and can even visit your office with a scanning system to help create a smooth, comfortable experience for your patient.
How long does it take to turn around a case?
Normally, anything that comes in before noon is done and out for delivery the next day. We ship FedEx which delivers anywhere in the US in 2 days.
Need a case in a hurry?
Our Fast Fire options make quick turnarounds possible. We can complete any single unit in under four hours, with same-day shipping for cases received before 11 a.m. and same-day hand delivery for cases received before noon.
How are cases shipped?
We use reliable shipping partners to ensure timely and secure delivery of all cases. Shipping options and timelines may vary based on your location and selected service.
Can I call and ask a question if I'm not an active customer with ADC?
Yes. Please call us, we welcome the opportunity to help everyone and look forward to the challenging questions. Any doctor, patient, or lab is welcome to call at any time.
Do you do in-person, or in-chair, consultations and shading?
Yes, yes, and yes. We welcome the opportunity to work with you and your patient(s). It is common for patients to come to the lab to ensure the shading of any crown in the smile line is exact and beautiful.
Why should I switch to digital dentistry and scanning?
We always suggest the switch to scanning. Yes, there is a bit of a learning curve but you’ll find the results amazing. Chair time is decreased, accuracy is increased, turn around times are decreased. Expensive impression materials will be a thing of the past.
We find most of our doctors use their chair side assistants to do most of the scanning with the doctor doing the final scan of the preperation. Every doctor who has switched to scanning, bar none, say they could never go back to taking conventional impressions.
Can you recommend a dentist for me?
Yes. Please call us at 518-798-5915. The best doctor for you will depend on your location and concern. We’ll be able to match you up to the doctor that is best for your needs.
What if I have a question while my patient is still in the chair?
Send us the scan and give us a call. We’ll review it with you while your patient is still in the chair, answer your questions, and help identify any adjustments needed—so you can avoid an extra visit for a rescan.
STILL HAVE QUESTIONS?
Our team is here to help you with case planning, submissions, and any questions you may have.